About Me: Hi! My name is Charity, and I’m a Business Analyst with over nine years of diverse experience across analytics, quality assurance, customer support, and project coordination. I specialize in turning data into clear, actionable insights through dashboards, reports, and automation—helping internal teams make better, faster decisions. I’m highly skilled in tools like Looker Studio, Domo, BigQuery, Excel, and Google Sheets, and I regularly collaborate with cross-functional teams to improve both operational processes and customer experience. Before transitioning into analytics, I worked in quality and frontline support roles, which gave me a strong foundation in customer-centric thinking and stakeholder communication. Over the years, I’ve led initiatives to improve data accuracy, reduce repeat issues, and automate reporting—resulting in time savings, fewer errors, and increased stakeholder satisfaction. With a background in Industrial Electronics Technology and a passion for problem-solving, I’m always looking for ways to simplify complexity and support teams more effectively. I’m excited about opportunities where I can bring my analytical mindset, hands-on experience, and collaborative approach to drive meaningful results.
